Help
Frequently asked questions
Orders & payment
How do I pay?
Choose Cash on Delivery at checkout and pay the courier when your parcel arrives. Where card payment is offered, you pay on Stripe's secure page.
Do I need an account?
No. You check out with your name, email and delivery address. Use your order number and email to track your order.
Can I change or cancel my order?
Email us as soon as possible at support@backyardtrading.com. We can change or cancel an order until it has been packed.
Shipping
How much does shipping cost?
Shipping is free on every order.
How long will it take?
Orders are packed within 1–3 business days and usually arrive in 5–10 business days. See the shipping policy.
How do I track my order?
Go to Track an order and enter your order number and email.
Returns
What is your return policy?
You can return unworn pieces in their original packaging within 30 days of delivery. See the returns policy.
What if my ring does not fit?
Contact us within 30 days and we will help you exchange it for another size if one is available, or refund it.
Stones & care
Are the stones natural?
Yes. Lapis lazuli is a natural stone, so the shade of blue and the gold-coloured flecks (pyrite) differ from piece to piece. Your piece may look slightly different from the photos.
How should I care for my jewelry?
Take it off before swimming, bathing or using cleaning products. Wipe it with a soft dry cloth after wearing and store it in its pouch. Lapis is fairly soft, so avoid knocks and ultrasonic cleaners.
Will the silver tarnish?
Sterling silver can darken over time. A silver polishing cloth used on the metal only (not the stone) will bring back the shine.